Terms of use and sale
These terms apply when you use frooglesolutions.com, create an account or buy from Froogle Solutions. Please read them before ordering. Questions: hello@frooglesolutions.com.
About us
Froogle Solutions sells products that help businesses get more customers, including NFC and QR review cards, and runs the online service that makes those cards work.
Orders and payment
- Prices are shown on the website in pounds sterling. Payment is taken through Stripe when you order.
- Your order is accepted when we confirm it by email. If we can't fulfil an order, we'll tell you and refund any payment in full.
- We aim to post orders within the time shown at checkout. Delivery times are estimates.
Cancellations and returns
- If you buy as a consumer, you can cancel within 14 days of receiving your order for a full refund, as long as the products are unused and returned in their original condition. Email us to start a return.
- Products made or set up specially for you, such as cards printed with your own design or business details, can't be returned unless they're faulty.
- If a product is faulty or doesn't work as described, tell us and we'll replace it or refund you. This doesn't affect your legal rights.
Your account and cards
- Keep your login details safe. You're responsible for what happens on your account.
- To register a card you need the activation code that comes with it. Only register cards that belong to you or your business.
- You choose where your cards send people, and you're responsible for that link. Don't link to anything illegal, harmful or misleading.
- Follow the rules of the platform you link to. For example, Google doesn't allow businesses to offer rewards for reviews or to ask only happy customers for them.
- We may pause a card or account that breaks these terms or is used to harm others. Where we can, we'll tell you first.
The card service
We work hard to keep the site and card links running, but we can't promise they'll never be interrupted, for example during maintenance or if a provider we rely on has a problem. If we ever have to stop running the card service, we'll give account holders at least 60 days' notice.
Our responsibility to you
We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We're not responsible for business losses such as lost profit or lost opportunities, or for the content of the pages your cards link to. Nothing in these terms limits our liability where the law doesn't allow it to be limited.
Changes to these terms
We may update these terms. The version on the website when you order applies to that order. If we make a significant change to the account or card service, we'll tell account holders by email.
Law
These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring a claim in your local courts.